TransLogistiX has helped many organizations solve problems and achieve their goals in partnership with TransLogistiX. We know you're particularly interested in how we've helped other customers overcome challenges that might be similar to your own
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Success Stories
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CORPORATE EXPRESS - Success Story
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| Problem: |
The Corporate Express (CE) local Mid-Atlantic transportation manager had been unsuccessful using several delivery companies in Pennsylvania. The following are among just some of the service problems he repeatedly encountered:
-Missed delivery times
-CE customers suffered delivery 'shorts'
-CE customers experienced rude driver behavior
-Courier drivers maintained unacceptable appearances
The bottom line was that Corporate Express was losing business daily, and none of the delivery vendors they used could solve the problems.
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| Action Taken |
The Corporate Express manager contacted TransLogistiX. At an emergency 'requirements' meeting, TransLogistiX reviewed all problems and desired solutions. Using a customer-specific approach, TransLogistiX rapidly devised and implemented a customized Solution plan to solve CE's problems.
Part of the successful TransLogistiX solution plan was called the 'hand shake' procedure.
At service launch, TransLogistiX staff commenced servicing CE customers by meeting personally with them. This 'consultative' meeting was conducted to immediately restore customer confidence in CE and to quickly find answers: what were their real needs, where did they want their products delivered, what time, etc.
TransLogistiX then rapidly assembled a CE-specific team of customer oriented TransLogistiX delivery professionals to fulfill and exceed all requirements. TransLogistiX supplied professional, uniformed, courteous drivers. Additionally, TransLogistiX supplied reliable, state-of-the-art communications that ensured on-time deliveries.
Part of the continuing TransLogistiX solution plan even involved 'hands-on' participation with CE in their sales meetings, CE sales/service appointments, and much more. TransLogistiX staff went on 'walk-throughs' with CE in hospital customers and did everything necessary to ensure that CE renewed and kept their business.
As a true business partner with CE, TransLogistiX even helped set benchmarks for new CE business.
In providing a 'Total Transportation Solution', TransLogistiX went the 'Total Distance' and provided Corporate Express with the delivery solution they really needed in order to solve their problem, and then to grow. |
| IRON MOUNTAIN - Success Story |
| Problem |
| Iron Mountain is an offsite records storage company and a TransLogistiX customer. Iron Mountain moved its facilities to the Sterling, Virginia area, yet still offered its 2-hour records delivery timeframe. After the move, Iron Mountain quickly realized that it could not sustain the 2-hour delivery commitment. |
| Action Taken |
| Iron Mountain requested assistance from TransLogistiX to establish a customized delivery solution that would enable it to maintain its 2-hour delivery obligations. TransLogistiX immediately created and implemented a shuttle service to solve the problem. TransLogistiX arranged to have its drivers meet Iron Mountain trucks at the Virginia Beltway every 2 hours. The material on Iron Mountain trucks was offloaded to TransLogistiX shuttle drivers who were assigned North and South delivery routes. This innovative and successful solution enabled Iron Mountain to maintain the integrity of its customer service commitments.
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| Satisfied Customers |
In addition to reading the case studies, you may want to contact some of the many satisfied TransLogistiX customers. At your request, we are happy to provide you with references.
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